Terms and Conditions
1. ACCEPTANCE OF TERMS AND CONDITIONS
Please read these Terms and Conditions carefully before using or obtaining any materials. information. products, or services through Case Care Services (Pty) Ltd "CCS' and or the Main Supplier as a
potential customer •client's".
By accessing the CCS website and by purchasing any of our products, you agree to accept. without limitation or qualification, all these Terms and Conditions.
If you do not accept these Terms and Conditions. please do not proceed with any orders, and if so required, please exit the CCS website, as we cannot accommodate your request outside these terms and
conditions-
2. PLACE AN ORDER
CCS will Only give the client product options and pricing via email. It will be the responsibility of the client to review the specifications for suitability Of use, CCS does not guarantee or warrant that
the products and services match the specifications Of the client's enquiry or tender.
Pricing options will be given in writing only - via email, in a formal quote, on a CCS letterhead, and are RAND-based.
These prices exclude delivery. training installation. and clearance costs.
Upon receipt by the client of this formal quote. please reply to the email from which the formal quote has been sent to confirm your order, only written orders can be accepted. this will include the
acceptance of the CCS terms and conditions.
NO order will be accepted that has not been preceded by a formal quotation on a CCS letterhead,
The Quotation is an overview of the sale and includes product namedbrand, specifications, colour. quantity, and any other specifics you require that we can offer. We might not be able to accommodate
your request - so please make sure at this point. that your specific request for colour, quantity, size, dimensions, and or date of availability is correct.
3. CCS OPERATES ON A "CASH SALES" BASIS ONLY
All Sales will only be processed upon cleared receipt of funds into Case Care Ser.'ices (Pty) Ltcfs CCCS") nominated Bank Account. as per the details on the formal quotation.
Depending on the interbank transfer dates, this may take up to 48 hours. or 2 (two) working dates. On all Cash Sales. delivery, training installation, and clearance costs are not included unless specifically
stated in the quotation.
The estimated date of availability for collection or delivery is an estimation only - for locally (South Africa) manufactured goods, please allow 2-4 weeks to manufacture, and 3-5 days for dispatch from the
warehouse. For Imported goods, delivery dates may vary. depending on the Main Suppliers dispatching warehouse. Manufacturing can take up to 8 weeks. and shipping up to 6 weeks. Dates of availability
cannot be guaranteed, You will be frequently updated on your order,
4. OWNERSHIP
Risk of damage to or loss of the goods shall pass to the Customer:
• in the case of goods to be collected from CCSs premises, at the time when CCS notifies the Buyer that the Goods are available for collection;
• in the case of the goods to be delivered, at the time of delivery-
Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Customer until CCS has received
payment in full Of the price Of the goods.
5. RETURNS POLICY
CCS warrants that the Goods will correspond with their specification at the time Of Collection Or delivery and will be free from defects in material and workmanship.
Our products often carry a manufacturer's warranty which provides protection against defective goods or malfunction.
CCS agrees to Returns for Credit and Exchanges. provided that the terms and conditions below are adhered to.
CCS reserves the right to cancel an order or not to accept any order. if there is not an agreement between CCS and the client to the terms and conditions as stated below and above.
If you do not agree with the Terms and Conditions of Sale, please do not proceed with the order, By confirming your order and by making an upfront payment. the client specifically confirms to have read
and understood the terms as set out in this document and agrees to them.
No Cash Back for returns.
For this reason, we place a strong emphasis on the responsibility of the client to check and counter-check the quotation before accepting the quotation and paying for the order-
CCS agrees to Credit or Exchanges only, and only in the following circumstances, and under the following conditions:
CCS agrees to Credit or Exchanges only, and only in the following circumstances, and under the following conditions:
• There is a clear manufacturing fault Or defect with the product purchased;
• The proof of purchase can be presented;
• Reported within 7 calendar days (or 5 work days) from receiving the purchase;
• returned to CCS, at the clients cost; and
• in its original condition, and in or with its original packaging.
Please let CCS know within 7 calendar days (or S working days) of the manufacturing fault, via email on corne@casecareservices.co.za.
pictures of proof of manufacturing fault must please be supplied.
The costs of delivery and any additional packaging will be for the client's account,
6. DAMAGED GOODS
• CCS cannot take any responsibility for damaged goods at the time of delivery, this is the Transport CompanVs responsibility and between the Customer and the Transport Compamy to resolve.
• If the defect in the goods was caused due to abuse, fair wear and tear, or the customer's/delivery companfs negligence, the warranty will no longer apply and the goods cannot be returned / refunded
• Customers will also not be able to return the goods to us if they did not follow the instructions of use or guidelines in any other printed material that we provided in connection with the goods or if the goods were used for a purpose other than what it was intended to be used for.
7. LIMITATION OF LIABILITY
Neither CCS, nor any of our subsidiaries, divisions, affiliates, agents, representatives, or licensors shall be liable to our client, or anyone else for any loss or injury or any direct, indirect, incidental,
consequential, special, punitive or similar damages arising out of your access or use of, or your inability to access or use, the Website, the Products, or any materials, opinions or recommendations of third
parties on the Website. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such
damage. In jurisdiction that does not allow the exclusion or limitation of incidental or consequential damages, our liability in such jurisdiction shall be limited to the extent permitted by law.
8. COPYRIGHTS AND TRADEMARKS
Designated trademarks and brands are the property of their respective owners.
Website Disclaimer
Last Updated: 05/10/2025
The information provided by CaseCare Services (“we,” “us,” or “our”) on this website is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind (express or implied) regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the Site or reliance on any information provided on the Site. Your use of the Site and your reliance on any information is solely at your own risk.
External Links Disclaimer
This website may contain (or you may be sent through the Site to) links to other websites or content belonging to or originating from third parties. Such external links are not investigated, monitored, or checked by us for accuracy, adequacy, validity, reliability, or completeness. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site.
Professional Disclaimer
The content on this website does not constitute professional medical, legal, or business advice. CaseCare Services is a medical supply procurement company and does not provide medical or healthcare services. Always seek advice from qualified professionals before making decisions based on the information provided on our Site.
Product Information Disclaimer
While we strive to ensure that all product details, specifications, and pricing are accurate, errors may occur.
We reserve the right to correct any inaccuracies and to change or update information at any time without prior notice.
No Guarantees
We do not guarantee that the website will be free from errors, viruses, or interruptions. Access and use of this website are at your own discretion and risk.
Consent
By using our website, you hereby consent to our disclaimer and agree to its terms.